Please note that all parameters of your warranty coverage are listed in your Owner's Manual.

Ordering Warranty Parts

By Phone:

Our devoted customer service department is standing by to help you with your warranty claim. Call our service line at 1-877-885-8227 from Monday to Friday 7:00am-4:00pm Pacific Standard Time (PST). To help us assist you better, make sure you have your Model and Serial number as they appear on the manufacturing sticker of your grill. You will also need your Owner's Manual to complete the process. If you do not have your Owner's Manual, you can find it in the My Grill section.


We know that calling doesn't always fit your schedule. This is why BBQTEK gives you the option of placing warranty claims online. If you would like to place an order, have technical or general inquiries, simply go to our Contact Us section and select the category that best suits your request.

Important Note: Proof of Purchase is required to access the warranty coverage.